Refund Policy

This refund policy is a product-preparation document for paid services and should be aligned with the actual Paddle billing flow before launch.

1. Scope

This policy applies to paid subscriptions and paid validation services offered through E-Rechnung Check.

2. Duplicate or incorrect charges

If a customer is charged incorrectly, charged twice, or billed for a service that was not delivered as described, they may contact support for review and correction.

3. Service issues

Refund requests may be considered where a paid service could not be used due to a reproducible technical failure attributable to the platform.

4. Subscription cancellations

Subscription cancellations apply prospectively unless otherwise required by law or platform policy. Access may continue until the end of the current billing period.

5. Exclusions

Refunds are generally not granted for ordinary business decisions, completed usage, or issues caused by invalid customer input outside the platform’s control.

6. Contact for refund requests

Refund requests and billing questions: kontakt@erechnung-check.de